Baiee's Privacy Policy — Your information stays safe with us

Baiee takes your privacy extremely seriously. This Privacy Policy Explains how baiee collects, stores, uses, and protects your personal information. This policy applies whenever you use baiee's services through our website, mobile app, or any other channel.

Baiee believes you should have complete control over your personal data. We commit that your information will never be shared with, sold to, or misused by any third party without your consent.

This policy has been prepared in accordance with applicable laws of Bangladesh and international data protection standards. baiee always handles user information with full transparency.

Baiee collects your information in several ways. Below is a detailed breakdown of the types of data we collect:

This information may be collected when you register on baiee, play games, or contact our support team. We only collect data that is genuinely necessary to deliver our services.

Baiee uses the data it collects only for specific, legitimate purposes. No information is used for anything beyond those purposes without your consent. The primary reasons we use your data are:

• Account Management: For registration, login, and account verification.
• Service Delivery: To ensure smooth gameplay, payments, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints and queries.
• Platform Development: To improve user experience and service quality.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To detect unusual gaming behaviour and provide appropriate support.

Baiee never sells your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Processors: To process transactions via mobile banking services such as bKash, Nagad, and Rocket.
• Law Enforcement Agencies: In response to lawful requests from government authorities under Bangladeshi law.
• Game Providers: With licensed software providers for game operation.
• Security Auditors: With independent auditors to verify platform security.

All third parties are required to comply with our privacy standards and may only use the information received for its intended purpose. We share with third parties only the minimum data strictly necessary for them to perform their function.

Baiee uses cookies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: For login sessions and security. The platform cannot function properly without these.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To understand platform usage statistics.

You can manage cookies at any time through your browser settings. However, disabling certain essential cookies may affect the availability of some platform features.

Baiee uses industry-leading technology and practices to keep your data secure. Our security infrastructure includes:

• For all data transmissions TLS/SSL Encryption Use.
• For data stored on servers AES-256 Encryption।
• To detect suspicious activity 24/7 Security Monitoring।
• Regular Third-Party Security Audits Management.
• Authorized personnel only Limited Data Access Policy.
• In the Event of a Data Breach Rapid Response Plan।

However, no method of transmission over the internet is 100% secure. While we are committed to maintaining the highest level of protection, it is equally important that you keep your account password and login credentials confidential.

Baiee believes every user should have full control over their personal data. You have the following rights:

• Right to Access Your Data: You can request to view the information we have stored about you.
• Right to Correct Your Data: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under specific circumstances.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain cases.
• Right to Data Portability: You can request a copy of your data in a convenient, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 business days. In some cases, legal obligations may prevent us from deleting certain data.

Baiee does not retain your data longer than necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For as long as the account remains active and up to 5 years after closure for legal compliance.
• Transaction Details: A minimum of 5 years for fraud prevention and legal compliance.
• KYC Documents: 5–7 years as required by regulatory authorities.
• Gaming Logs: 2 years for dispute resolution.
• Support Contact: 1 year for service improvement purposes.

Once the designated retention period expires, your data is securely deleted or permanently anonymized so that you can no longer be identified.

Baiee strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect any information from minors.

Age verification is carried out at the time of registration. If we receive evidence that a user under 18 has created an account, that account will be immediately closed and all associated data will be deleted.

Baiee may update this Privacy Policy as needed. For any changes, we will:

• We will update the "Last Updated" date at the top of this page.
• You will be notified of any significant changes via your registered email or in-app notifications.
• Your continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We recommend visiting this page regularly. If you object to any changes, you may close your account and notify us accordingly.

For any questions, concerns, or complaints about this Privacy Policy, please reach out to our dedicated Privacy Team. We're always here to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24 hours

We take any concerns about your privacy seriously and strive to resolve them promptly.